System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Friday 25th September 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2071

Description: Failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted below). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration.

Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Thursday 24th September 2020 UTC

No incidents reported

Wednesday 23rd September 2020 UTC

No incidents reported

Tuesday 22nd September 2020 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue and the service is fully recovered. Messages are flowing but there might be some queues which will clear in the next minutes.

We are still performing some tests.

Impacted Services: Inbound and Outbound messages.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - UPDATE

Hello,

Our Network Operator is still working on their issue and we are keeping track.

Please accept our apologies for any inconvenience caused.

We will provide an update as soon as possible.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL

Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Disconnection of downstream provider

Impacted Services: Inbound and Outbound SMS

Customer Impact: Messages will be queued on our platform but will not be delivered to SMS provider.

We apologize for any inconvenience caused. We'll keep you informed.

Best wishes,
Smart Messaging Tailored Team

Monday 21st September 2020 UTC

No incidents reported

Sunday 20th September 2020 UTC

No incidents reported

Saturday 19th September 2020 UTC

No incidents reported

Friday 18th September 2020 UTC

No incidents reported