System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 27th May 2019 UTC

Smart Messaging Tailored - Scheduled Maintenance - Correction: May 27th, scheduled 7 years ago

Hello,

We're sorry there was a mistake on our last email. Here's the correct one, setting the date in May, not April. Please accept our apologies and ignore previous email.

We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on May, 27th 2019.

Procedure and intention is not to have any impact in the Service all through this Task.

Date: 27/05/2019

Time: 01:00 to 05:00 am (UTC)

Impacted Services: NONE expected. All services will be running during the Maintenance. inbound SMS (Mobile Originating) as well as outbound SMS (Mobile Terminating) should be processed and sent normally.

Description: Release of new Software version with patches and enhancements.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Wednesday 22nd May 2019 UTC

Smart Messaging Tailored - Scheduled Maintenance, scheduled 7 years ago

Hello,

We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 22/05/2019.

We expect the maintenance activity will have no service impact. See the summary below for further details.

Date: 22/05/2019

Time: 01:00 am (UTC)

Impacted Services: No service impact is expected.

Description: Hardware Maintenance Activity.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Wednesday 15th May 2019 UTC

No incidents reported

Tuesday 14th May 2019 UTC

No incidents reported

Monday 13th May 2019 UTC

No incidents reported

Sunday 12th May 2019 UTC

No incidents reported

Saturday 11th May 2019 UTC

No incidents reported

Friday 10th May 2019 UTC

No incidents reported

Thursday 9th May 2019 UTC

No incidents reported