System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Wednesday 1st November 2023 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 1 year ago

Hello,

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 1 year ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Maintenance start time: 01/11/2023 - 01:00 GMT

Maintenance end time: 01/11/2023 - 01:41 GMT

Impact: No Services were impacted

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance, scheduled 1 year ago

Hello,

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Description: certificate update for the tailored.bt.com domain

Maintenance start time: 01/11/2023 - 01:00 GMT

Maintenance end time: 01/11/2023 - 02:00 GMT

Impact: no impact

We will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team

Tuesday 31st October 2023 UTC

No incidents reported

Monday 30th October 2023 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - UPDATE, scheduled 1 year ago

Hello,

We are writing to inform you that the change intended for the maintenance window below on Smart Messaging Tailored has been rolled back and that the old certificate is still in place.

Start time: 30/10/2023 - 01:00 am GMT

End time: 30/10/2023 - 02:00 am GMT

A new date/time will be scheduled and a new notification will be sent for when the new certificate is set to be implemented.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 1 year ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 30/10/2023 - 01:00 am GMT

Maintenance end time: 30/10/2023 - 01:30 am GMT

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 1 year ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 29th October 2023 UTC

No incidents reported

Saturday 28th October 2023 UTC

No incidents reported

Friday 27th October 2023 UTC

No incidents reported

Thursday 26th October 2023 UTC

No incidents reported