System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Friday 18th February 2022 UTC

No incidents reported

Thursday 17th February 2022 UTC

No incidents reported

Wednesday 16th February 2022 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.

Impacted Services: Internet Explorer users were impacted, when trying to send SMS campaigns form the web portal.

Start time: 16/02/2022 - 12:54 PM UTC

End time: 16/02/2022 - 14:20 AM UTC

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.

Workaround: Use different browser, such as Microsoft Edge, Chrome, Firefox. Alternatively, the numbers can be saved as contacts which will allow to use the numbers from Internet Explorer.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Hello,

PCR-3924

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

PCR-3924

Maintenance start time: 16/02/2022 - 00:00 UTC

Maintenance end time: 16/02/2022 - 03:00 UTC

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Hello,

Change reference: PCR -3924

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Tuesday 15th February 2022 UTC

No incidents reported

Monday 14th February 2022 UTC

No incidents reported

Sunday 13th February 2022 UTC

No incidents reported

Saturday 12th February 2022 UTC

No incidents reported