System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Tuesday 7th December 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED, scheduled 3 years ago

Hello,

We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.

Original Date/Time: 16/11/2021 - 00:00 am UTC

New Date/Time: 07/12/2021 - 00:00 am UTC

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Sunday 14th November 2021 UTC

No incidents reported

Saturday 13th November 2021 UTC

No incidents reported

Friday 12th November 2021 UTC

No incidents reported

Thursday 11th November 2021 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is recovered.

Event description: Service degradation

Impacted Services: Delays in sending MO and DR

Please accept our apologies for any inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Service degradation

Impacted Services: Delays in sending back MO and DR

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Please acept our apologies for any inconvenience caused.

Best Regards,
Smart Messaging Tailored Team

Wednesday 10th November 2021 UTC

No incidents reported

Tuesday 9th November 2021 UTC

No incidents reported

Monday 8th November 2021 UTC

No incidents reported