System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We have been made aware that Three UK plan to carry out essential maintenance this evening.

Maintenance start time: 23/04/2024 - 22:00 GMT

Maintenance end time: 24/04/2024 - 06:00 GMT

Impact: There will be potential impact to Cell Broadcast Service, SMS, MMS and SSL VPN Service.

We apologize for any inconveniences caused by this work. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Tuesday 29th June 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 2 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored next June, 29th.

PCR-3143

Maintenance start time: 29/06/2021 - 00:00 am UTC

Maintenance end time: 29/06/2021 - 04:00 am UTC

Impact: No Service Impact is expected.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Wednesday 16th June 2021 UTC

No incidents reported

Tuesday 15th June 2021 UTC

All services Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: we experienced a technical issue preventing full access to our platform.

Impacted Services: All services

Start time: 15/06/2021 - 08:00 AM UTC

End time: 15/06/2021 - 08:31 AM UTC

Please accept our apologies for any inconveniences caused.

Best wishes, Smart Messaging Tailored Team

All services Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Our services are suffering availability problems at the moment. Portal https://tailored.bt.com is not available and APIs may be affected as well.

Impacted Services: All services

Start time: 15/06/2021 - 08:00 AM UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Please acept our apologies for any inconvenience caused.

Best Regards,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

We are still experiencing issues on our platform.

Event description: We are currently experiencing a technical issue preventing full access to our platform.

Current Status: Gradual restoration of all services is currently in progress.

Impacted Services: All services

Start time: 15/06/2021 - 08:00 AM UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologise for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Monday 14th June 2021 UTC

No incidents reported

Sunday 13th June 2021 UTC

No incidents reported

Saturday 12th June 2021 UTC

No incidents reported

Friday 11th June 2021 UTC

No incidents reported

Thursday 10th June 2021 UTC

No incidents reported