System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Smart Messaging Tailored Platform

All services

Operational

Smart Messaging Tailored Platform portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Smart Messaging Tailored Support Center

Email support

Operational

Phone support

Operational

Platform Uptime (%) – UTC time
API Response Time (seconds) – UTC time

Scheduled Maintenance

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Thursday 4th February 2021 UTC

No incidents reported

Wednesday 3rd February 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-1922

Maintenance start time: 03/02/2021 – 01:00 am UTC

Maintenance end time: 03/02/2021 - 02:41 am UTC

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-1922

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Tuesday 2nd February 2021 UTC

No incidents reported

Monday 1st February 2021 UTC

No incidents reported

Sunday 31st January 2021 UTC

No incidents reported

Saturday 30th January 2021 UTC

No incidents reported

Friday 29th January 2021 UTC

No incidents reported