System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Sunday 17th January 2021 UTC

Smart Messaging Tailored - Network / Supplier Notification - Delays toward 3 UK - RESOLVED

Hello,

We would like to inform that the fix implemented by the carrier has solved the issue and no futher delays have been observed.

Impacted Services: Delays towards 3 UK destinations

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Saturday 16th January 2021 UTC

Smart Messaging Tailored - Network / Supplier Notification - UPDATE - Delays toward 3 UK

Hello,

Our Network Operator have implemented a fix and are monitoring the results.

Please accept our apologies for any inconvenience caused.

We will provide an update as soon as possible.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL - Delays toward 3 UK

Hello,

We are writing to inform that one of our suppliers is currently observing delays for a portion of traffic towards 3 UK. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Impairment

Impacted Services: Clients may experience delayed MTs towards 3 UK

We apologise for any inconvenience caused, and will keep you informed.

Best wishes,
Smart Messaging Tailored Team

Friday 15th January 2021 UTC

No incidents reported

Thursday 14th January 2021 UTC

No incidents reported

Wednesday 13th January 2021 UTC

No incidents reported

Tuesday 12th January 2021 UTC

No incidents reported

Monday 11th January 2021 UTC

No incidents reported