System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Thursday 6th August 2020 UTC

No incidents reported

Wednesday 5th August 2020 UTC

No incidents reported

Tuesday 4th August 2020 UTC

No incidents reported

Monday 3rd August 2020 UTC

No incidents reported

Sunday 2nd August 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Hello,

we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: 1727

Description: Data Base Maintenance

Maintenance start time:: 02/08/2020 - 00:00 UTC

Maintenance end time: 02/08/2020 - 04:45 UTC

Impact: There was 1 Minutes service impact

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Hello,

we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: 1727

Description: Data Base Maintenance

Maintenance start time: 02/08/2020 - 00:00 UTC

Maintenance end time: 02/08/2020 - 09:00 UTC

Impact: Clients may experience service interruptions of up to 5 min during the total maintenance window

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Saturday 1st August 2020 UTC

No incidents reported

Friday 31st July 2020 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Partial service degradation caused some SMS messages to queue

Impacted Services: SMS - MT and/or MO

Start time: 31/07/2020 - 13:03 UTC

End time: 31/07/2020 - 16:05 UTC

Please accept our apologies for any inconveniences caused.

Best Regards, Soprano Design

All services Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Incoming messages will continue to be delivered, outgoing messages will be queued.

Impacted Services: All services

Start time: 31/07/2020 04:00 pm UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Please acept our apologies for any inconvenience caused.

Best Regards,
Soprano Messaging Tailored Team

All services Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

We are still experiencing issues on our platform. Our engineers have identified and made some adjustments on the platform.

Event description: Incoming messages will continue to be delivered, outgoing messages could suffer some delay in delivery, due to the existing queues.

Impacted Services: All services

Start time: 31/07/2020 14:30 PM UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team