System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

Change reference: PCR-7725

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Soprano Certificate Update

Maintenance start time: 16/10/2026 - 00:00 UTC

Maintenance end time: 16/10/2026 - 00:30 UTC

Impact: No Service Impact is expected.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,

Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Apply certificate for tailored.bt.com

Maintenance start time: 29/10/2026 - 01:00 UTC

Maintenance end time: 29/10/2026 - 01:30 UTC

Impact: No service impact is expected.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,

Smart Messaging Tailored Team

Notifications

Thursday 15th October 2026 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 19 hours ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 15/10/2026 01:00 UTC

Maintenance end time: 15/10/2026 02:42 UTC

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 22 hours ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Wednesday 14th October 2026 UTC

No incidents reported

Tuesday 13th October 2026 UTC

No incidents reported

Monday 12th October 2026 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 days ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 12/10/2026 00:00 UTC

Maintenance end time: 12/10/2026 01:30 UTC

Best wishes,
Smart Messaging Tailored Team

Sunday 11th October 2026 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 days ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Saturday 10th October 2026 UTC

No incidents reported

Friday 9th October 2026 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 6 days ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 09/10/2026 00:00 UTC

Maintenance end time: 09/10/2026 01:16 UTC

Best wishes,
Smart Messaging Tailored Team