System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Smart Messaging Tailored Platform

All services

Operational

Smart Messaging Tailored Platform portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Smart Messaging Tailored Support Center

Email support

Operational

Phone support

Operational

Platform Uptime (%) – UTC time
API Response Time (seconds) – UTC time

Scheduled Maintenance

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: Friday, 09th October 2026 - 00:00 UTC

Maintenance end time: Friday, 09th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback

Maintenance start time: Monday, 12th October 2026 - 00:00 UTC

Maintenance end time: Monday, 12th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 15/10/2026 - 01:00 UTC

Maintenance end time: 15/10/2026 - 05:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Thursday 2nd July 2026 UTC

No incidents reported

Wednesday 1st July 2026 UTC

No incidents reported

Tuesday 30th June 2026 UTC

Australia SMS Sender ID Registration Requirement, scheduled 3 months ago

We would like to remind you of an upcoming regulatory change impacting SMS delivery to Australian mobile numbers.

Starting 1 July 2026, at 12:00 AM AEST, the Australian Communication and Media Authority (ACMA) SMS Sender ID regulation will be enforced.

All SMS messages sent to Australian mobile numbers using an unregistered alphanumeric Sender ID will be overwritten to “Unverified” by Australian telco networks.

To ensure uninterrupted SMS delivery, you much register all Sender IDs used for messages to Australian recipients before 1 July 2026.

If you require help with Sender ID registration or have any questions, please contact our support team at help@sopranodesign.com.

Monday 29th June 2026 UTC

No incidents reported

Sunday 28th June 2026 UTC

No incidents reported

Saturday 27th June 2026 UTC

No incidents reported

Friday 26th June 2026 UTC

No incidents reported