System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: Friday, 09th October 2026 - 00:00 UTC

Maintenance end time: Friday, 09th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback

Maintenance start time: Monday, 12th October 2026 - 00:00 UTC

Maintenance end time: Monday, 12th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Notifications

Thursday 9th April 2026 UTC

All services Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 2026-04-09 01:35 UTC

End time: 2026-04-09 03:10 UTC

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

Best wishes, Smart Messaging Tailored Team

All services Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: A subset of SMS international traffic

Start time: 2026-04-09 01:35 UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Wednesday 8th April 2026 UTC

No incidents reported

Tuesday 7th April 2026 UTC

No incidents reported

Monday 6th April 2026 UTC

No incidents reported

Sunday 5th April 2026 UTC

No incidents reported

Saturday 4th April 2026 UTC

No incidents reported

Friday 3rd April 2026 UTC

No incidents reported