System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 23/07/2026 - 01:00 AM UTC

Maintenance end time: 23/07/2026 - 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-25, 22:00 UTC

End of Event: 2026-07-25, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 7th February 2026 UTC

No incidents reported

Friday 6th February 2026 UTC

No incidents reported

Thursday 5th February 2026 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform you that we completed the investigation and the issue was resolved. There are no further delays detected.

Impacted Services: Email to SMS

Start time: 05/02/2026 8:00 AM UTC

End time: 05/02/2026 4:03 PM UTC

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE, scheduled 5 months ago

Hello,

The team identified the cause of the issue and is continuing to investigate further to resolve the issue.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL, scheduled 5 months ago

Hello,

Our monitoring detected an issue causing a small number of messages to experience delay in delivery. We have started investigating and we will provide further updates soon.

Best Regards,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 months ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 months ago

Hello,

The planned maintenance on the Smart Messaging Tailored Platform is now complete. A rollback was required, and the platform is currently operating as expected. We are continuing to validate the event and will provide further updates should any unexpected issues arise.

Maintenance start time: 05/02/2026 - 01:00 am GMT Maintenance end time: 05/02/2026 - 05:00 am GMT

Impact: No Services were impacted.

Best regards,
Smart Messaging Tailored Team

Wednesday 4th February 2026 UTC

No incidents reported

Tuesday 3rd February 2026 UTC

No incidents reported

Monday 2nd February 2026 UTC

No incidents reported

Sunday 1st February 2026 UTC

No incidents reported