System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback

Maintenance start time: Monday, 12th October 2026 - 00:00 UTC

Maintenance end time: Monday, 12th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 15/10/2026 - 01:00 UTC

Maintenance end time: 15/10/2026 - 05:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

Change reference: PCR-7725

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate Update

Maintenance start time: 16/10/2026 - 00:00 UTC

Maintenance end time: 16/10/2026 - 00:30 UTC

Impact: No Service Impact is expected.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,

Smart Messaging Tailored Team

Notifications

Wednesday 4th February 2026 UTC

No incidents reported

Tuesday 3rd February 2026 UTC

No incidents reported

Monday 2nd February 2026 UTC

No incidents reported

Sunday 1st February 2026 UTC

No incidents reported

Saturday 31st January 2026 UTC

No incidents reported

Friday 30th January 2026 UTC

No incidents reported

Thursday 29th January 2026 UTC

All services Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We experienced an issue that caused delay in the delivery of sms messages on Smart Messaging Tailored platform. The issue seemed to have been resolved and our engineers are continuously monitoring.

Event description: SMS processing delay

Impacted Services: SMS - MT (API, WEB SMS)

Best Regards,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered

Event description: SMS processing delay

Impacted Services: SMS - MT (API, WEB SMS)

Start time: 29/01/2026 - 08:00 AM UTC

End time: 29/01/2026 - 12:05 PM UTC

Best wishes, Smart Messaging Tailored Team