System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: Friday, 09th October 2026 - 00:00 UTC

Maintenance end time: Friday, 09th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback

Maintenance start time: Monday, 12th October 2026 - 00:00 UTC

Maintenance end time: Monday, 12th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Notifications

Thursday 6th November 2025 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 10 months ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update for domain https://tailored.bt.com*

Maintenance start time: 06/11/2025 1:00 UTC

Maintenance end time: 06/11/2025 2:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period.

If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Thursday 16th October 2025 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 11 months ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 16/10/2025 - 01:00 AM UTC

Maintenance end time: 16/10/2025 - 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Sunday 5th October 2025 UTC

No incidents reported

Saturday 4th October 2025 UTC

No incidents reported

Friday 3rd October 2025 UTC

No incidents reported

Thursday 2nd October 2025 UTC

No incidents reported

Wednesday 1st October 2025 UTC

No incidents reported

Tuesday 30th September 2025 UTC

No incidents reported

Monday 29th September 2025 UTC

No incidents reported