System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Tuesday 9th July 2024 UTC

No incidents reported

Monday 8th July 2024 UTC

No incidents reported

Sunday 7th July 2024 UTC

No incidents reported

Saturday 6th July 2024 UTC

No incidents reported

Friday 5th July 2024 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue and the service is fully recovered.

We will continue monitoring over the next days.

Impacted Services: Emails

Best wishes,
Smart Messaging Tailored Team

Thursday 4th July 2024 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue.

Emails are being sent out successfully at the moment, with no delays. However we are monitoring the situation to ensure stabilty.

Impacted Services: Emails

Best wishes,
Smart Messaging Tailored Team

Wednesday 3rd July 2024 UTC

Smart Messaging Tailored - Network / Supplier Notification - UPDATE

Hello,

Our Network Operator is still working on their issue and we are keeping track.

We will provide an update as soon as possible.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL

Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform and blocking our emails, thus generating a delay in all emails sent from the platform.

Type: Email delivery delay

Impacted Services: Email

Customer Impact: Outgoing emails are sent with delays.

We apologise for any inconvenience caused, and will keep you informed. Please contact the support for any issues you might face.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delay in delivering emails from the platform

Impacted Services: Emails and 2FA verfication codes

Start time: 02/07/2024 - 10:30 AM GMT

End time: 03/07/2024 - 03:00 AM GMT

Best wishes, Smart Messaging Tailored Team