System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Smart Messaging Tailored Platform

All services

Operational

Smart Messaging Tailored Platform portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Smart Messaging Tailored Support Center

Email support

Operational

Phone support

Operational

Platform Uptime (%) – UTC time
API Response Time (seconds) – UTC time

Scheduled Maintenance

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 8th March 2023 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 3 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Platform refresh. Please review email "BT Smart Messaging Platform Refresh - Fourth Notice" for more details.

Maintenance start time: 08/03/2023 - 00:00 am GMT

Maintenance end time: 08/03/2023 - 04:00 am GMT

Impact: 30 minutes of downtime during the first hour, starting at approximately 00:10 am GMT

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Wednesday 22nd February 2023 UTC

No incidents reported

Tuesday 21st February 2023 UTC

No incidents reported

Monday 20th February 2023 UTC

No incidents reported

Sunday 19th February 2023 UTC

No incidents reported

Saturday 18th February 2023 UTC

No incidents reported

Friday 17th February 2023 UTC

No incidents reported

Thursday 16th February 2023 UTC

No incidents reported