System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 5th December 2022 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - Failback to Primary site, scheduled 3 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.

Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.

Maintenance start time: 05/12/2022 - 01:00 am UTC

Maintenance end time: 05/12/2022 - 04:00 am UTC

Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Friday 2nd December 2022 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - Failover to the Disaster Recovery site, scheduled 3 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.

Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.

Maintenance start time: 02/12/2022 - 01:00 am UTC

Maintenance end time: 02/12/2022 - 04:00 am UTC

Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Thursday 24th November 2022 UTC

No incidents reported

Wednesday 23rd November 2022 UTC

No incidents reported

Tuesday 22nd November 2022 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 22/11/2022 - 01:06 UTC

Maintenance end time: 22/11/2022 - 01:29 UTC

Impact: 23 minute outage

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Monday 21st November 2022 UTC

No incidents reported

Sunday 20th November 2022 UTC

No incidents reported

Saturday 19th November 2022 UTC

No incidents reported

Friday 18th November 2022 UTC

No incidents reported