System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Wednesday 11th May 2022 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 7 months ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 11/05/2022 - 00:00 am UTC

Maintenance end time: 11/05/2022 - 04:00 am UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Monday 2nd May 2022 UTC

No incidents reported

Sunday 1st May 2022 UTC

Smart Messaging Tailored - Notice of Supplier Planned Service Maintenance - Fax Services only, scheduled 7 months ago

Hello,

We are writing to inform you that our fax provider will be performing a planned maintenance on their systems.

Date and Time: Sunday, May 1, 2022 from 3 AM - 4 AM EDT, 8 AM - 9 AM GMT

Purpose: Routine Maintenance by our AWS hosting provider

What to Expect: This will require a brief, 10-minute downtime within the maintenance window. During that 10-minute downtime:

• Outbound faxes and PCI services will not be available
• Faxes sent by email will be received as usual but will only be processed after the 10-minute downtime ends
• Faxes already received in the system will be processed after the 10-minute downtime ends
• Inbound faxes may be delayed in queues
• User web portals will not be available
• API endpoints will not be available
• Faxes sent from US, Australia, and Canada may experience a 10-minute delay

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Saturday 30th April 2022 UTC

No incidents reported

Friday 29th April 2022 UTC

No incidents reported

Thursday 28th April 2022 UTC

No incidents reported

Wednesday 27th April 2022 UTC

No incidents reported

Tuesday 26th April 2022 UTC

No incidents reported