System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 18th December 2021 UTC

No incidents reported

Friday 17th December 2021 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Possible delays in delivery reports and replies

Impacted Services: MO (mobile originated - replies) and DR (Delivery Reports)

We are currently monitoring the situation and will inform once the processing times have returned to normal levels.

Best Regards,
Smart Messaging Tailored Team

Thursday 16th December 2021 UTC

No incidents reported

Wednesday 15th December 2021 UTC

No incidents reported

Tuesday 14th December 2021 UTC

No incidents reported

Monday 13th December 2021 UTC

No incidents reported

Sunday 12th December 2021 UTC

No incidents reported