System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Failback to Primary site

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.

Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.

Maintenance start time: 24/10/2021 - 22:00 pm UTC

Maintenance end time: 25/10/2021 - 03:00 am UTC

Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Linux security patching

Maintenance start time: 26/10/2021 - 00:00 am UTC

Maintenance end time: 26/10/2021 - 02:00 am UTC

Impact: All services will be unavailable for 2 minutes

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk domains.

Maintenance start time: 03/11/2021 - 00:00 am UTC

Maintenance end time: 03/11/2021 - 02:00 am UTC

Impact: No Service Impact is expected.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns or require a copy of the certificate ahead of the change, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Friday 22nd October 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - Failover to the Disaster Recovery site, scheduled 2 days ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.

Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.

Maintenance start time: 22/10/2021 - 00:30 am UTC

Maintenance end time: 22/10/2021 - 06:30 am UTC

Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Friday 8th October 2021 UTC

No incidents reported

Thursday 7th October 2021 UTC

No incidents reported

Wednesday 6th October 2021 UTC

No incidents reported

Tuesday 5th October 2021 UTC

No incidents reported

Monday 4th October 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 2 weeks ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 04/10/2021 - 23:00 UTC

Maintenance end time: 05/10/2021 - 02:24 UTC

Impact: No Services were impacted

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 2 weeks ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 3rd October 2021 UTC

No incidents reported

Saturday 2nd October 2021 UTC

No incidents reported