System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 19th January 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 5 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update on enterprisemessaging.ee.co.uk domain

PCR-2512

Maintenance start time: 19/01/2021 - 00:00 am UTC

Maintenance end time: 19/01/2021 - 01:00 am UTC

Impact: No Service Impact is expected.

Please also note that this is an old domain and all traffic should now be routed via the tailored.bt.com domain.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Sunday 10th January 2021 UTC

No incidents reported

Saturday 9th January 2021 UTC

No incidents reported

Friday 8th January 2021 UTC

No incidents reported

Thursday 7th January 2021 UTC

No incidents reported

Wednesday 6th January 2021 UTC

No incidents reported

Tuesday 5th January 2021 UTC

No incidents reported

Monday 4th January 2021 UTC

No incidents reported