System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Friday 11th December 2020 UTC

No incidents reported

Thursday 10th December 2020 UTC

No incidents reported

Wednesday 9th December 2020 UTC

No incidents reported

Tuesday 8th December 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Hello,

We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform

Change reference: PCR-2418

Description: Release of new Software version with patches and enhancements

Maintenance start time: 08/12/2020 - 00:00 am UTC

Maintenance end time: 08/12/2020 - 04:00 am UTC

Impact: No Service Impact

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2418

Description: Release of new Software version with patches and enhancements.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Monday 7th December 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Hello,

We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-2376

Maintenance start time: 07/12/2020 - 01:00 am UTC

Maintenance end time: 07/12/2020 - 01:32 am UTC

Impact: No Service Impact

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2376

Description: Firewall upgrade on London 1 website

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 6th December 2020 UTC

No incidents reported

Saturday 5th December 2020 UTC

No incidents reported