System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Thursday 3rd December 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED, scheduled 5 years ago

Hello,

We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.

Description: Update of the certificate for tailored.bt.com which is expiring on January 9 2021

PCR – 2339

Original Date/Time: 01/12/2020 - 02:00 am UTC
New Date/Time: 03/12/2020 - 02:00 am UTC

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Tuesday 1st December 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 5 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Update of the certificate for tailored.bt.com which will expire on January 9 2021

Maintenance start time: 01/12/2020 - 02:00 am UTC

Maintenance end time: 01/12/2020 - 03:00 am UTC

Impact: No Service Impact is expected.

We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns or require the certificate, please contact our support team at support@tailored.bt.com.

Best wishes,
Smart Messaging Tailored Team

Monday 23rd November 2020 UTC

No incidents reported

Sunday 22nd November 2020 UTC

No incidents reported

Saturday 21st November 2020 UTC

No incidents reported

Friday 20th November 2020 UTC

No incidents reported

Thursday 19th November 2020 UTC

No incidents reported

Wednesday 18th November 2020 UTC

No incidents reported

Tuesday 17th November 2020 UTC

No incidents reported