System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: Friday, 09th October 2026 - 00:00 UTC

Maintenance end time: Friday, 09th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback

Maintenance start time: Monday, 12th October 2026 - 00:00 UTC

Maintenance end time: Monday, 12th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Notifications

Sunday 18th October 2020 UTC

No incidents reported

Saturday 17th October 2020 UTC

No incidents reported

Friday 16th October 2020 UTC

No incidents reported

Thursday 15th October 2020 UTC

No incidents reported

Wednesday 14th October 2020 UTC

No incidents reported

Tuesday 13th October 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 6 years ago

Hello,

we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-2198

Maintenance start time: 13/10/2020 - 00:00 am UTC

Maintenance end time: 13/10/2020 - 03:00 am UTC

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 6 years ago

Hello,

we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2198

Maintenance start time: 13/10/2020 - 00:00 am UTC

Maintenance end time: 13/10/2020 - 04:00 am UTC

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Monday 12th October 2020 UTC

No incidents reported