System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 13/10/2020 - 00:00 am UTC

Maintenance end time: 13/10/2020 - 04:00 am UTC

Impact: No Service Impact is expected.

We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 28th September 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance: failback, scheduled 3 days ago

Dear Customer,

We are writing to inform you that we will be undergoing a maintenance work (failback) on our platform. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.

Description: we are performing a failover test on our HADR infrastructure. After running the system on DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our Primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.

Maintenance start time: 28/09/2020 - 00:00 am UTC

Maintenance end time: 28/09/2020 - 05:00 am UTC

Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best Regards,
Smart Messaging Tailored Team

Friday 25th September 2020 UTC

Soprano Mobile Enterprise Messaging Suite - Notice of Planned Service Maintenance: failover, scheduled 6 days ago

Dear Customer,

We are writing to inform you we will be performing a maintenance work (failover) on our platform. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.

Description: we are performing a failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted above). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration, this being the failback maintenance notification coming out shortly.

Maintenance start time: 25/09/2020 - 00:00 am UTC

Maintenance end time: 25/09/2020 - 05:00 am UTC

Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Thursday 10th September 2020 UTC

No incidents reported

Wednesday 9th September 2020 UTC

No incidents reported

Tuesday 8th September 2020 UTC

No incidents reported

Monday 7th September 2020 UTC

No incidents reported

Sunday 6th September 2020 UTC

No incidents reported

Saturday 5th September 2020 UTC

No incidents reported

Friday 4th September 2020 UTC

No incidents reported