System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update for domain https://tailored.bt.com*

Maintenance start time: 06/11/2025 1:00 UTC

Maintenance end time: 06/11/2025 2:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period.

If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Tuesday 11th August 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 5 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: PCR-1829 - Release of new Software version with patches and enhancements.

Maintenance start time: 11/08/2020 - 01:00 am UTC

Maintenance end time: 11/08/2020 - 05:00 am UTC

Impact: No Service Impact is expected.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Monday 27th July 2020 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 5 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Change Reference: PCR-1812

Description: Emergency DB Maintenance

Maintenance start time: 27/07/2020 - 01:00 UTC

Maintenance end time: 27/07/2020 - 01:50 UTC

Impact: Up to 2 minutes latency on inbound and outbound messages]

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 5 years ago

Hello,

Change Reference: PCR-1812

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance, scheduled 5 years ago

Hello,

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Change Reference: PCR-1812

Description: Emergency DB Maintenance

Maintenance start time: 01:00 UTC 27/07/20

Maintenance end time: 03:00 UTC 27/07/20

Impact: Up to 2 minutes latency on inbound and outbound messages

We will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team

Sunday 26th July 2020 UTC

No incidents reported

Saturday 25th July 2020 UTC

No incidents reported

Friday 24th July 2020 UTC

No incidents reported

Thursday 23rd July 2020 UTC

No incidents reported

Wednesday 22nd July 2020 UTC

No incidents reported

Tuesday 21st July 2020 UTC

No incidents reported