System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 8th June 2019 UTC

No incidents reported

Friday 7th June 2019 UTC

No incidents reported

Thursday 6th June 2019 UTC

No incidents reported

Wednesday 5th June 2019 UTC

No incidents reported

Tuesday 4th June 2019 UTC

No incidents reported

Monday 3rd June 2019 UTC

Smart Messaging Tailored - Emergency Maintenance - FINAL, scheduled 7 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.

Maintenance start time: 00:10 AM (UTC) 03/06/2019

Maintenance end time: 00:25 AM (UTC) 03/06/2019

Impact: 5 minutes of delayed API and WebSMS messages

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Emergency Maintenance - START, scheduled 7 years ago

Hello,

We are writing to let you know that we are starting an emergency maintenance between 00:10 am and 00:15 am (UTC).

We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 5 minutes. See the summary below for further details.

Date: 03/06/2019

Time: 00:10 (UTC)

Impacted Services: API and WebSMS will be delayed

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Sunday 2nd June 2019 UTC

No incidents reported