System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 15/10/2026 - 01:00 UTC

Maintenance end time: 15/10/2026 - 05:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

Change reference: PCR-7725

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate Update

Maintenance start time: 16/10/2026 - 00:00 UTC

Maintenance end time: 16/10/2026 - 00:30 UTC

Impact: No Service Impact is expected.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,

Smart Messaging Tailored Team

Notifications

Tuesday 18th September 2018 UTC

No incidents reported

Monday 17th September 2018 UTC

Smart Messaging Tailored - Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the issue impacting Email2SMS has been solved and the service is fully recovered.

We are still performing some tests.

Incident start time: 07:20 a.m. (UTC) 17/09/2018

Incident solved: 09:00 a.m. (UTC) 17/09/2018

Impacted Services: Outbound Email2SMS experienced delays during the incident. The remaining queues cleared and the service is fully restored now.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue

Hello,

We are currently experiencing issues with some of our mail servers, as a result you may have noticed delays to send Email2SMS messages.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Date: 17/09/2018

Time: 07:20 a.m (UTC)

Impacted Services: Outbound Email2SMS

Description: Delays on some of our email servers instances since 07:20 a.m. (UTC). Email2SMS messages are now flowing normally, but we still have some queues to be cleared.

Best wishes,
Smart Messaging Tailored Team

Sunday 16th September 2018 UTC

No incidents reported

Saturday 15th September 2018 UTC

No incidents reported

Friday 14th September 2018 UTC

No incidents reported

Thursday 13th September 2018 UTC

No incidents reported

Wednesday 12th September 2018 UTC

No incidents reported