System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Smart Messaging Tailored Platform

All services

Operational

Smart Messaging Tailored Platform portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Smart Messaging Tailored Support Center

Email support

Operational

Phone support

Operational

Platform Uptime (%) – UTC time
API Response Time (seconds) – UTC time

Scheduled Maintenance

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

Change reference: PCR-7725

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Soprano Certificate Update

Maintenance start time: 16/10/2026 - 00:00 UTC

Maintenance end time: 16/10/2026 - 00:30 UTC

Impact: No Service Impact is expected.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,

Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Apply certificate for tailored.bt.com

Maintenance start time: 29/10/2026 - 01:00 UTC

Maintenance end time: 29/10/2026 - 01:30 UTC

Impact: No service impact is expected.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,

Smart Messaging Tailored Team

Notifications

Monday 13th August 2018 UTC

Smart Messaging Tailored - Scheduled Maintenance - CANCELLED, scheduled 8 years ago

Hello,

Please be advised that the maintenance work planned between 01:00 and 05:00 am (UTC) on 13/08/2018 has been cancelled. We will advise you of the new schedule shortly.

We apologise for any inconvenience this may have cause. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Sunday 12th August 2018 UTC

No incidents reported

Saturday 11th August 2018 UTC

No incidents reported

Friday 10th August 2018 UTC

No incidents reported

Thursday 9th August 2018 UTC

No incidents reported

Wednesday 8th August 2018 UTC

No incidents reported

Tuesday 7th August 2018 UTC

No incidents reported