System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Apply certificate for tailored.bt.com

Maintenance start time: 29/10/2026 - 01:00 UTC

Maintenance end time: 29/10/2026 - 01:30 UTC

Impact: No service impact is expected.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,

Smart Messaging Tailored Team

Notifications

Tuesday 7th August 2018 UTC

No incidents reported

Monday 6th August 2018 UTC

No incidents reported

Sunday 5th August 2018 UTC

No incidents reported

Saturday 4th August 2018 UTC

No incidents reported

Friday 3rd August 2018 UTC

Smart Messaging Tailored - Service Impacting Issue

Hello,

From 10:00 a.m. to 14:42 a.m. (UTC) one of our mail servers has experienced a problem that caused some outbound emails to be queued in the system.

Our engineers have identified the issue, restored the service and are now working to release the pending outbound emails.

Date: 03/08/2018

Time: From 10:00 a.m. to 14:42 a.m. (UTC)

Impacted Services: Outbound email notifications in one of our servers from 10:00 a.m. to 14:42 a.m. (UTC).

Description: Some clients may have experienced delays or non-delivery of some email notifications sent between 10:00 a.m. and 14:42 a.m. (UTC).

Best wishes,
Smart Messaging Tailored Team

Thursday 2nd August 2018 UTC

No incidents reported

Wednesday 1st August 2018 UTC

No incidents reported