Hello,

We're writing to let you know that we have scheduled maintenance planned between 01:00 a.m. and 05:00 a.m. (UTC) on 13/08/2018.

We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.

Date: 13/08/2018

Time: 01:00 a.m. to 5:00 a.m. (UTC)

Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.

Description: Release of new Software version with patches and enhancements.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Hello,

We're writing to let you know that we are starting an emergency maintenance on our Primary site between 01:00 am and 05:00 am (UTC) on 31/07/2018.

We expect the maintenance activity will have no impact. See the summary below for further details.

Date: 31/07/2018

Time: 01:00 am - 05:00 am (UTC)

Impacted Services: No impact expected.

Description: Firewall Code Upgrade on our Primary site. There is a need to update the code in our firewalls to implement the latest security patch version.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Hello,

We're writing to let you know that we are starting an emergency maintenance on our DR site between 01:00 am and 05:00 am (UTC) on 30/07/2018.

We expect the maintenance activity will have no impact, but during the upgrade some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS. See the summary below for further details.

Date: 30/07/2018

Time: 01:00 am - 05:00 am (UTC)

Impacted Services: No impact expected, but some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS.

Description: Firewall Code Upgrade on our DR site. There is a need to update the code in our firewalls to implement the latest security patch version.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team