System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Tuesday 31st July 2018 UTC

Smart Messaging Tailored - Emergency Maintenance on Primary site, scheduled 7 years ago

Hello,

We're writing to let you know that we are starting an emergency maintenance on our Primary site between 01:00 am and 05:00 am (UTC) on 31/07/2018.

We expect the maintenance activity will have no impact. See the summary below for further details.

Date: 31/07/2018

Time: 01:00 am - 05:00 am (UTC)

Impacted Services: No impact expected.

Description: Firewall Code Upgrade on our Primary site. There is a need to update the code in our firewalls to implement the latest security patch version.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Monday 30th July 2018 UTC

Smart Messaging Tailored - Emergency Maintenance on DR site, scheduled 7 years ago

Hello,

We're writing to let you know that we are starting an emergency maintenance on our DR site between 01:00 am and 05:00 am (UTC) on 30/07/2018.

We expect the maintenance activity will have no impact, but during the upgrade some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS. See the summary below for further details.

Date: 30/07/2018

Time: 01:00 am - 05:00 am (UTC)

Impacted Services: No impact expected, but some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS.

Description: Firewall Code Upgrade on our DR site. There is a need to update the code in our firewalls to implement the latest security patch version.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Thursday 26th July 2018 UTC

No incidents reported

Wednesday 25th July 2018 UTC

No incidents reported

Tuesday 24th July 2018 UTC

No incidents reported

Monday 23rd July 2018 UTC

Smart Messaging Tailored - Scheduled Maintenance - FINAL, scheduled 7 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.

Maintenance start time: 01:16 AM (UTC)

Maintenance end time: 01:53 AM (UTC)

Downtime: 37 minutes

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Scheduled Maintenance - START, scheduled 7 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 22nd July 2018 UTC

No incidents reported

Saturday 21st July 2018 UTC

No incidents reported

Friday 20th July 2018 UTC

Smart Messaging Tailored - Scheduled Maintenance - FINAL, scheduled 7 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 02:15 AM (UTC)

Downtime: 13 minutes

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Scheduled Maintenance - START, scheduled 7 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team