System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: Friday, 09th October 2026 - 00:00 UTC

Maintenance end time: Friday, 09th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback

Maintenance start time: Monday, 12th October 2026 - 00:00 UTC

Maintenance end time: Monday, 12th October 2026 - 03:00 UTC

Impact: 10-15 minutes outage in the first hour.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Notifications

Tuesday 23rd January 2018 UTC

No incidents reported

Monday 22nd January 2018 UTC

No incidents reported

Sunday 21st January 2018 UTC

Smart Messaging Tailored - Scheduled Maintenance, scheduled 8 years ago

Hello,

We're writing to let you know that our data center provider has scheduled a maintenance planned between 9:00 am and 10:00 am (UTC) on 21/01/2018.

We expect the maintenance activity will have no impact on clients. See the summary below for further details.

Date: 21/01/2018

Time: 9 - 10 am (UTC)

Impacted Services: Not expected

Description: DC provider is changing a switch, which is on high availability so there should be no affectation.

We apologise for any inconvenience this may cause. If you have any questions or concerns, please contact our support team at support@tailored.bt.com.

Best wishes,
Smart Messaging Tailored Team

Saturday 20th January 2018 UTC

No incidents reported

Friday 19th January 2018 UTC

No incidents reported

Thursday 18th January 2018 UTC

No incidents reported

Wednesday 17th January 2018 UTC

No incidents reported