System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Monday 18th December 2017 UTC

Smart Messaging Tailored - Scheduled Maintenance - FINAL

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.

Maintenance start time: 2:29 AM (UTC)

Maintenance end time: 2:59 AM (UTC)

Downtime: 30 minutes

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Scheduled Maintenance - START

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 17th December 2017 UTC

No incidents reported

Saturday 16th December 2017 UTC

No incidents reported

Friday 15th December 2017 UTC

No incidents reported

Thursday 14th December 2017 UTC

Smart Messaging Tailored - Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

We are still performing some tests.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Our engineers are working to restablish full service as soon as possible, but we still have some message queues which are clearing.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue

Hello,

We are currently experiencing connectivity issues with our platform, as a result you may have noticed delays to send and receive messages.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Date: 14/12/2017

Time: 08:00 (UTC)

Impacted Services: All services

Description: We are experiencing connectivity issues, as a result some MT messages are being queued in our platform.

Best wishes,
Smart Messaging Tailored Team

Wednesday 13th December 2017 UTC

No incidents reported

Tuesday 12th December 2017 UTC

No incidents reported